Yes, you can track the progress and resolution of the issues you report. Our feedback system is designed to keep you informed by "closing the loop" so you are never left wondering about the status of your submission.
The primary way you will be kept updated is through email notifications.
Once you submit an issue with your email address, you will automatically receive emails at key stages of the resolution process. These typically include:
- Confirmation of Receipt: An initial email confirming that your report has been successfully received and is in the queue for our team to review.
- Status Changes: You will receive automated updates when our team changes the status of your ticket. For example, you will be notified when it moves from "Open" to "In Progress" or when it has been marked as "Resolved."
- Comments and Questions from Our Team: If a developer or support agent needs more information to diagnose the problem, they can post a comment directly on your ticket. This will trigger an email notification to you, containing their question.
A key feature of this system is that you can reply directly to these notification emails. Your reply will be automatically captured and added to the comment thread on your original issue report, making it easy to provide more details without having to log in anywhere.
This email-based process ensures that you are always aware of how your feedback is being handled and when you can expect a resolution.
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