How do I submit an issue report using the LoanCheckr platform's User Feedback feature?

Submitting an issue report is straightforward and is the most effective way to get help, as it provides our support and development teams with the precise information needed to resolve your issue quickly.

Here is a step-by-step guide to reporting an issue:

1. Locate the Feedback Widget: On your LoanCheckr dashboard, look for the "Feedback & Support" button. This is typically located on the side or at the bottom of your screen.

2. Open the Widget and Choose an Option: Click the button to open the feedback widget. You will be presented with options to:

   • Report a data issue
   • Suggest a feature
   • Send general feedback

3. Select "Data issue".

4. Capture and Annotate Your Screen: The tool will automatically take a screenshot of your current page. You can now use the built-in annotation tools to provide more context:

   • Draw/Highlight: Use the drawing or highlighting tools to circle the specific area on the screen where the issue occurred.
   • Blackout/Redact: Use the blackout tool to hide any sensitive client information before submitting the report. This is crucial for maintaining privacy and compliance.

5. (Optional) Record a Video: For more complex issues that involve multiple steps, you can choose to record your screen. This allows you to create a short video (with or without voice narration) that demonstrates the exact actions you took leading up to the problem. This is incredibly helpful for our team to replicate the issue.

6. Provide a Detailed Description: In the text box provided, please include the following:

   • A clear and concise title for the issue.
   • A description of what you were trying to do.
   • What you expected to happen.
   • What actually happened.
   • Any error messages that appeared on the screen.

7. Confirm Your Details and Submit: Ensure your email address is correctly entered so our team can contact you with updates. Once you are finished, click the "Submit" button.

Why is this the best way to report an issue?

When you submit a report through this widget, it automatically captures important technical details in the background, such as your browser version, operating system, screen resolution, and any console logs. This information, combined with your screenshot and description, gives our developers everything they need to diagnose and fix the problem without having to ask you for more information, leading to a much faster resolution.