If a client refinances their loan away or it becomes inactive, how does this affect the "connected loan" count for billing purposes?

If a client refinances their loan or the loan otherwise becomes inactive, it will no longer be counted in your "active home loan accounts" for billing purposes.

LoanCheckr's pricing model is designed so that you only pay for the loans you are actively managing. The billing is calculated monthly based on the number of client home loan bank accounts that have active connections managed in your LoanCheckr account.

Therefore, once a loan is refinanced and closed, or the client's consent to access their data via the Consumer Data Right (CDR) is revoked or expires, the connection becomes inactive. Consequently, it would be removed from the billable count for the following month, ensuring that your costs are always aligned with your current, revenue-generating portfolio.